Order Policy

1. Returns
If you are not satisfied with your purchase (only applicable if it is damaged during shipment or we have sent wrong item/type/shade), you can send it back to us.

Returns must be made within 7 days from date of purchase. Damaged items must be returned together with their original box and receipt
Please e-mail us a Refund Application Form in the following format:

Name: TST Tin'Secret Singapore Account Username
Register email:
Address:
Contact No.: Telephone / Mobile
Order No.:
Product Name:
Receive Date:
Return Date:
Reason: (For feedback purposes)
Price:
Postage/Mailing Cost: (Please attach a copy of postage receipt/document)
Bank account details (full name/bank account number/which bank)

Once you have completed the form, please email it to us at support@tst-tinsecret.com.sg. If you have any difficulties or problems, please do not hesitate to contact us via email support@tst-tinsecret.com.sg. Our administrator will contact you once your request is confirmed, and then we will refund to you within 7 working days.

Kindly inform us before send back item or else the request will not be process. You will need to arrange with your own courier and provide us the return parcel tracking number, if not please bear your own risk.

Once we have received your products, we will give the refund back to your bank account. If order is made with promotion code, you will only receive with a prorated refund.

2. Can I cancel or amend my order?

We normally do not accept cancellations especially on promotion items, but please notify us as soon as possible if you need to cancel your order or part of your order. Depending on the items/orders/your purchase status we might be able to assist. However, please note in some situations, once we have processed your order with HQ, we are unable to refund or change your order.